Overview
rdp.erp.tr — multilingual remote help desk with voice support and real-time live captioning. GDPR-compliant, self-hosted.
Our Products
ErpDesk — Enterprise Remote Desktop
Connect to your customer's Logo / Mikro / Netsis screen in seconds with a 9-digit ID.
Key features
Help desk and technician console
Enterprise remote desktop, help desk and technician console in one product.
Voice and multilingual support
Voice support with real-time caption translation across languages.
KVKK-compliant, self-hosted
The server runs on your own premises; data stays inside the organisation.
Install-free agent
A single portable exe with no install and no UAC prompt. Roll it out in bulk with GPO or RMM.
Session history and audit
A snapshot every 10 seconds with a timeline in history; every action lands in the SQL audit log.
Multi-dealer, your own brand
A white-label setup with its own brand and users per dealer.
Signed automatic updates
Agent and server updates arrive automatically with signature verification.
Product documentation
For ERP support teams
Logo, Mikro, Netsis
ErpDesk is designed for ERP software support teams. Logo, Mikro and Netsis adapters link the session to the relevant support ticket; server configuration macros (such as clearing caches or collecting logs) run with one click.
When a connection cannot be made, the diagnostics screen explains the problem in plain Turkish.
Connection and viewer
9-digit ID, native viewer
- Connect with a 9-digit ID, or anonymously peer-to-peer when needed.
- Unattended access password: throttled after 5 failed attempts in 15 minutes.
- Native viewer: F11 full screen and a connection statistics overlay.
- Voice support with live caption translation of the conversation.
Security and data protection
Your data stays with you
- Your own server: the ErpDesk server runs on your premises or in your cloud; session data does not go to a third party.
- TLS fingerprint pinning: a man-in-the-middle server is detected.
- Audit log: actions are kept in the SQL
audit_logtable and can be read from the/api/auditendpoint. - Signed updates: a package whose signature does not verify is not installed.
Rollout and dealers
Bulk rollout, white label
The agent is a single exe that needs no installation and no administrator prompt. On corporate networks, roll it out in bulk with GPO or your RMM tool.
In the multi-dealer setup each dealer works with its own brand and users. Use the quote form for dealership and licensing terms.
Today vs. with ErpDesk — Enterprise Remote Desktop
Remote support setup
Today (manual / spreadsheets)The user is asked to download a program, grant admin rights and read out a connection code.
With ErpDesk — Enterprise Remote DesktopA portable agent with no install and no admin prompt, under your own brand.
Session records
Today (manual / spreadsheets)Who connected to which computer and when is usually not recorded.
With ErpDesk — Enterprise Remote DesktopSessions go into an SQL audit log, with regular screen snapshots.
Where data lives
Today (manual / spreadsheets)Connections pass through third-party cloud servers.
With ErpDesk — Enterprise Remote DesktopThe server runs on your premises; your data stays with you.
How does pricing work?
Pricing depends on the modules you use and on the number of users and companies. Try it free first or ask for a short live demo; once the scope is clear, we send a written quote.
- We are with you during installation and initial setup.
- No credit card or payment details needed for the trial.
- The quote states the scope, number of users and support period clearly.
Install in 3 steps
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1. Set up your server
Run the ErpDesk server on your own premises or in your own cloud.
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2. Roll out the agent
Send the single exe to customer PCs or push it in bulk with GPO/RMM.
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3. Connect by ID
Connect with the customer's 9-digit ID; the session is recorded and linked to the ticket.
Frequently asked questions
Does the customer PC need an install?
No. The agent is a single portable exe; it needs no install and no UAC prompt.
Where does the server run?
Wherever you choose: on your own premises or on your own cloud server. Session data stays with you.
Are sessions recorded?
Yes. A snapshot is taken every 10 seconds during a session and can be reviewed as a timeline in history; actions are written to the SQL audit log.
Is unattended access safe?
Unattended access is opened with a password and throttled after 5 failed attempts in 15 minutes. Connections are pinned with a TLS fingerprint.
Which ERPs does it integrate with?
There are adapters for Logo, Mikro and Netsis; the session is linked to the relevant support ticket.
Works well with
Customer Support and Communication Bundle
An SLA-tracked help desk, WhatsApp notifications and remote access: every customer request is tracked from opening to resolution.
All solution bundlesKeep me informed
Choose how you would like to hear about ErpDesk — Enterprise Remote Desktop: news by email, or a call from us.
Trial, demo or quote
Ideas and suggestions
Would you like a feature in ErpDesk — Enterprise Remote Desktop, have a suggestion or hit a problem? Tell us; the team reads every message and shapes the roadmap accordingly.