The problem
The despatch is issued — and the work starts
- The issued e-Despatch is keyed into the carrier's system again, often from a spreadsheet; errors and delays start here.
- When the retail chain says «not delivered» or «short delivered», the document, the tax authority response, the carrier and the recipient are in different places.
- Every chain has its own store codes, order number field and delivery window; this knowledge lives in one person's head.
- A document that fails to send goes unnoticed for weeks; every warehouse and carrier has its own undocumented service.