Run customer support from one place, under your own brand
Remote access, ticket and SLA tracking; data in Türkiye, every session recorded and encrypted.
Key features
Remote support
ErpDesk tenant per dealer, concurrent-technician limits and one-time customer enrolment links.
Tickets and SLA
SupportNova rule-based assignment, SLA, tickets from e-mail and satisfaction surveys.
Privacy and audit
Encrypted session recording, audit trail and retention periods; data stays in Türkiye.
Product details
Today vs. with Dealer Support Bundle
Remote access and support records
Today (manual / spreadsheets)Remote connections live in one tool and support tickets somewhere else; the two never meet.
With Dealer Support BundleRemote access and ticket management come in one package; each reseller works in an isolated multi-tenant setup with its own logo on the login page.
Session recording and audit
Today (manual / spreadsheets)What was done on a customer's screen cannot be shown afterwards.
With Dealer Support BundleSessions are recorded encrypted with an audit trail; data stays in-country.
Service measurement
Today (manual / spreadsheets)Support time per customer and satisfaction are discussed on guesswork.
With Dealer Support BundleSLA and satisfaction are measured; support minutes are reported per customer.
Keep me informed
Dealer Support Bundle is not released yet. Shall we email you when it launches, or give you a call? Choose your channel.
Apply for early access
The product is in pilot. Apply and we will share the early-access terms and pricing with you directly.
Ideas and suggestions
Would you like a feature in Dealer Support Bundle, have a suggestion or hit a problem? Tell us; the team reads every message and shapes the roadmap accordingly.